We are committed to protecting your personal information and privacy.  In this policy we will explain how we use any personal information that you provide or which is provided to us by a third party.  We aim to be clear and transparent about what we do with it. Where we ask you to provide us with any personal information it will only be used in accordance with applicable laws.  We do not do anything with your information you wouldn’t reasonably expect. By visiting our website www.quicoaching.co.uk you are accepting and consenting to the practices described in this policy.

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The type of personal information we collect

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• contact information such as name, email address and phone number

• billing information such as billing address and credit card details

• professional information, such as your job title and employer

• usage information, such as your IP address, browser type and device information

• other information you provide to us, such as through surveys, feedback forms or customer support enquiries​

 

How we get the personal information and why we have it

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we have identified for processing this

information is UK GDPR Article 6(1)(f) a legitimate interest.

 

Most of the information we process is provided directly by you either face to face, on-line, via telephone, email or through our website or where you have been referred by a third party.  We use the information that you have given us:-

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• to provide you with the information and services that you request from us such as coaching sessions, workshops and online courses

• to process your payments

• to respond to your enquires and provide customer support

• to comply with legal obligations and protect our rights and property

• to provide you, or permit selected third parties to provide you, with information about other services

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(For more information please visit: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/a-guide-to-lawful-basis/lawful-basis-for-processing/legitimate-interests/).

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How we store your personal information

Your information is securely stored on Google Drive which is encrypted at rest and when in transit from our computer to Google. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

 

We also, keep a back up on an external hard drive which is secured in a locked office.

 

We keep your information for as long as is necessary to fulfill the purposes we collect it for, including for the purposes of satisfying any legal, accounting or reporting requirements. We will then dispose of your information safely and securely as follows:-

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• shred documents and recycle ensuring all evidence is destroyed

• data on computers and/or the external hard-drive is deleted and both are decommissioned by a third party qualified IT consultant.

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Links on the website to third party websites

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Our website may include links to third-party websites and social media platforms such as Facebook, Twitter, LinkedIn or Instagram.  Please be aware that we do not have any control over third-party websites and therefore would advice you to refer to the privacy policy applicable to that website. We cannot be held responsible for your data protection and privacy whilst visiting third-party websites.

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Cookie Policy

A Cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.  They  are  uniquely designed to you and can only be read by a web  server in  the

domain that issued the cookie to you. The Cookies used by the company that hosts this website use essential cookies providing you with a personalised experience.

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You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of this website.

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Your data protection rights

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Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at info@quicoaching.co.uk if you wish to make a request.

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How to complain

If you are not happy with any aspect of how we collect and use your data, please contact  us at info@quicoaching.co.uk as soon as possible so that we can resolve the issue. Alternatively, you have the right to complain to the Information Commissioner’s Office(ICO), the UK supervisory authority for data protection issues if you are unhappy with how we have used your data.

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Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

https://www.ico.org.uk

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January 2024

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